Effective Date:  1ST October 2025
Last Updated: 1ST October 2025 

Our Commitment to Your Privacy

At OpenITSupport, your privacy is paramount. This Privacy Policy outlines how we collect, use, and protect your information with the same precision we apply to your IT infrastructure.

We are OpenITSupport, an independent IT consultancy founded by Orville Farrell. We serve as the data controller for all personal information processed through our services.

Contact Details:

• Email: support@openitsupport.com
• Telephone: +44 7961 947675
• Website: openitsupport.com

   

Information We Collect

When You Book a Consultation:

• Your name, business details, and contact information
• Communication preferences (phone, Google Meet, Teams)
• Current IT challenges and requirements
• Budget considerations and project timelines

During Our Service Delivery:

• Technical system information and performance data
• Business requirements and strategic objectives
• Communication records and project documentation
• Meeting notes and implementation plans

Through Website Interactions:

• Basic analytics (pages visited, geographic region, device type)
• Email correspondence and enquiry forms
• Newsletter subscription preferences

How We Use Your Information

Service Delivery: We use your information to provide IT consultations, develop bespoke solutions, manage projects, and deliver ongoing support tailored to your business needs.

Communication: We maintain records to ensure service continuity, track project progress, and provide comprehensive support documentation.

Business Operations: We process information for legal compliance, quality assurance, and service improvement based on client feedback.

Legal Basis for Processing

• Contract Performance: Delivering the IT services you have requested
• Legitimate Interest: Improving services and maintaining business records
• Consent: Newsletter subscriptions and meeting recordings (when explicitly agreed)
• Legal Obligation: UK tax, accounting, and regulatory compliance
  
  

Information Sharing

We only share your information with:

• Trusted Technology Partners: Cloud providers and software vendors (contractually bound to maintain privacy)
• Professional Advisors: Legal, accounting, and insurance providers
• Legal Requirements: When required by law or regulatory authorities

International Transfers:

Occasionally required for certain technology services, always with appropriate safeguards including adequacy decisions or standard contractual clauses.

Data Security

Technical Protection:

• AES-256 encryption for all data
• TLS 1.3 for communications
• Multi-factor authentication and access controls
• UK-based secure servers with 24/7 monitoring

Operational Security:

• Comprehensive staff privacy training
• Strict confidentiality agreements
• Regular security assessments
• Secure data disposal procedures

Your Privacy Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (where legally permissible)
• Restrict how we process your information
• Object to processing based on legitimate interests
• Data Portability in structured formats

Exercising Your Rights:

Contact us using the details above. We will acknowledge requests within 48 hours and provide substantive responses within one month.

Cookies and Analytics

We use only essential cookies for website functionality and privacy-focused analytics to understand visitor behaviour. No third-party advertising or tracking cookies are used.

You can manage cookie preferences through your browser settings.

Data Retention

• Active Clients: Duration of relationship plus seven years (UK accounting requirements)
• Prospective Clients: Three years from initial contact
• Marketing Communications: Until you unsubscribe
• Legal Records: As required by law

All information is securely deleted when no longer required.

Policy Updates

We review this policy annually and will notify you of material changes via email or website banner. Continued use of our services indicates acceptance of updates.

Complaints

For privacy concerns, contact our Data Protection Officer:

Orville Farrell, Founder
Email: support@openitsupport.com
Telephone: +44 7961 947675

If not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113.

Our Promise

This Privacy Policy represents our fundamental commitment to your trust. Just as we deliver precision-engineered IT solutions, we apply the same meticulous care to protecting your privacy.

Your information is not just protected at OpenITSupport – it is paramount.

Document Version: 1.0
Review Date: October 2025
Approved By: Orville Farrell, Founder